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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A popup will open. It contains elaborate info about all the operations that you can perform on the given page. Each pop-up menu opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge array of how-to videos describing how to work with our hosting Control Panel. They're designed for those of you who would like to see how things are being done rather than just reading articles. In this way, anyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you need, take a glance at our extensive FAQ section, which comprises questions asked by real users and offers real solutions. We regulary update our Frequently Asked Questions section with new entries so as to embrace all the new additions and innovations associated with our system.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can get in touch with our excellent team of tech support engineers available 24x7x365 and eager to assist you with any question. Each support ticket you send will be replied to within sixty minutes (the average support ticket response time being just twenty mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 235950

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com